FAQ
Product
What is my right size?
Edgeu caters to the drop shoulder fit, if you would like a looser fit, we recommend picking one size higher than your regular size. For Instance; If you normally wear an S, you could go with an M with us. Note that our sizing chart is available on the website on the Product page right below size selection. It provides detailed measurements for you to choose your perfect size.
wash instructions?
Machine wash works for all our tees. Air-Dry, avoid dry cleaning. Use cold water to avoid colour bleed and shrinkage. Do not iron the print directly.
new drop updates?
We usually announce our upcoming designs and collections on our official Instagram account - @edgeu.in
we recommend following us on Instagram to stay updated with our latest releases.
when will sold out products be in stock again?
We strive to provide our customers with exclusive designs that stand out. And so we do not restock products once they are sold out. This ensures that our customers enjoy the exclusivity of our brand and are eager for the future releases.
Delivery
What is my right size?
Edgeu caters to the drop shoulder fit, if you would like a looser fit, we recommend picking one size higher than your regular size. For Instance; If you normally wear an S, you could go with an M with us. Note that our sizing chart is available on the website on the Product page right below size selection. It provides detailed measurements for you to choose your perfect size.
wash instructions?
Machine wash works for all our tees. Air-Dry, avoid dry cleaning. Use cold water to avoid colour bleed and shrinkage. Do not iron the print directly.
new drop updates?
We usually announce our upcoming designs and collections on our official Instagram account - @edgeu.in
we recommend following us on Instagram to stay updated with our latest releases.
when will sold out products be in stock again?
We strive to provide our customers with exclusive designs that stand out. And so we do not restock products once they are sold out. This ensures that our customers enjoy the exclusivity of our brand and are eager for the future releases.
Orders
How do I confirm my order status?
Your order will be confirmed with an order number (eg: #EDG2222). We ship all orders within 24 hours of accepting them. You will receive a confirmation notification on your registered WhatsApp number with the order number, tracking ID and expected date of delivery.
How can I pay for my order?
Purchases can be made through the following payment methods - Cash On Delivery, UPI, Cards (Visa, Maestro, Mastercard), Netbanking and Online Wallets.
I cannot place an order online
No worries, reach out to our WhatsApp chat at +91 85229 40019 and you can place an order in chat instantly by choosing your desired product from the catalog and filling all the right shipping details.
Can I return /exchange an order?
Once the order has been delivered, we allow a 48 hour window to return the order. If the product is damaged, we will recall the piece and send a fresh piece.
In case of size issues, edgeu has a convenient exchange policy, you may exchange your product for a different size, once per order only. At no extra cost.
Can I cancel or change my order?
Once the order has been placed, it cannot be modified. However, the customer may change the shipping address or request for a possible cancellation by notifying the customer care anytime before the product has been packed for dispatch. WhatsApp our customer care at +91 85229 40019.
Can I get a refund on returning a product?
Unfortunately, we do not have a refund policy. All orders are available for exchange once, but we do not provide any refunds. for more info, please drop us an email at edgeustore@gmail.com and the team will be happy to assist you.
I HAVE RECEIVED A Damaged or Faulty PRODUCT
Do not worry, Kindly drop in an email to edgeustore@gmail.com with the order number as well as pictures of proof on the defects. Once confirmed, our team will contact you, for further enquiries. Then your product will be recalled to the warehouse and fresh piece will be shipped back to you.
MY ORDER HAS AN INCORRECT/MISSING ITEM
Do not worry, Kindly drop in an email to edgeustore@gmail.com with the order number as well as pictures of packing. Once confirmed, our team will contact you, for further enquiries. Then your product will be dispatched for you, or exchanged.
I WON’T BE HOME TO ACCEPT MY ORDER. WHAT SHOULD I DO?
We would advise having your order delivered to an address with someone there to accept it. If there is no one at the address to accept the order, our courier will re-attempt the delivery 2 more times before returning the order to origin (RTO). To avoid an RTO, please make sure to inform us about about the same on edgeustore@gmail.com, so we can hold the shipment until you are available at the location.
